Refund Policy

At Kigsu, we strive to provide the best shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.

1. Eligibility for Refunds

• Returns: To be eligible for a refund, the item must be returned within 5 days of the delivery date (except for toys which are only returned if damaged in packaging or delivery).
• Condition: The product must be in its original, unused, and undamaged condition, including all packaging, tags, and accessories.
• Proof of Purchase: A valid proof of purchase (e.g., order confirmation, receipt) is required for all returns.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards
• Toys Items after unpacked (unless it is damaged in packaging or delivery).
• Customized or personalized items
• Perishable goods (e.g., food, flowers)

3. How to Request a Refund

To start a return, please contact our customer service team at support@kigsu.com or +91 81 36 82 35 12 within 5 days of receiving your order. Include your order number and the reason for your return.

Once your return request is approved, we will provide you with return instructions. Return shipping costs may apply, depending on the reason for return.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our refund policy criteria. If the return is approved:

• A refund will be issued to your original payment method within 3-10 business days.
• You will receive an email confirmation once your refund has been processed.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue and offer either a full refund or replacement at no additional cost.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. We do not currently offer direct exchanges.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card provider. If the issue persists, contact our customer service team for further assistance.

8. Contact Us

If you have any questions about our refund policy, please don’t hesitate to reach out to our customer service team at support@kigsu.com or +91 81 36 82 35 12

Operational Address:

CEEYEM GROUP
First Floor, 46/2431
Payyattil, Puthiya Road
Vennala, Kochi, Ernakulam, Kerala.